Unit 207 Consumer Rights

Level: 2

Unit reference number: A/504/0631

Credit value: 4

Guided learning hours: 21

Unit aim: The aim of this unit is to enable the learner to gain a general understanding of consumer law, and to develop knowledge in relation to contracts, consumer protection and consumer support organisations.

There are three learning outcomes to this unit:

Outcome 1: understand how consumer contracts are formed

The learner can:

• describe the basic requirements of a valid contract
• describe the key sections of the Sale of Goods Act 1979 as amended
• define an exclusion clause
• explain the effect of an exclusion clause
• explain the provisions of Part I of the Consumer Protection Act 1987.

Outcome 2: understand the basic remedy of damages in consumer contracts

The learner can:

• explain the purpose of damages
• explain when damages would be awarded.

Outcome 3: understand the role of consumer support organisations

The learner can:

• identify organisations which can assist the consumer in relation to the exercising of their rights
• explain the role of consumer support organisations.