Unit 207 Consumer Rights
Level: 2
Unit reference number: A/504/0631
Credit value: 4
Guided learning hours: 21
Unit aim: The aim of this unit is to enable the
learner to gain a general understanding of consumer law, and to
develop knowledge in relation to contracts, consumer protection and
consumer support organisations.
There are three learning outcomes to this
unit:
Outcome 1: understand how consumer contracts are
formed
The learner can:
- describe the basic requirements of a valid
contract
- describe the key sections of the Sale of
Goods Act 1979 as amended
- define an exclusion clause
- explain the effect of an exclusion
clause
- explain the provisions of Part I of the
Consumer Protection Act 1987.
Outcome 2: understand the basic remedy of damages in consumer
contracts
The learner can:
- explain the purpose of damages
- explain when damages would be
awarded.
Outcome 3: understand the role of consumer support
organisations
The learner can:
- identify organisations which can assist
the consumer in relation to the exercising of their
rights
- explain the role of consumer support organisations.