Exam Registration FAQ

Exam Registration - online registration faq

Most information relating to CILEx Exams is available in the Exam Regulations which can be found here. However, below are answers to frequently asked questions. If you have any other queries or require any other advice please contact awards@cilex.org.uk or phone +44(0)1234 845727.

(1) Selecting your accredited centre, examination venue and examination unit

Candidates must select the correct accredited centre (your course/learning provider), examination venue and examination unit when entering examinations. Candidates must check their acknowledgement emails received from CILEx immediately and contact awards@cilex.org.uk without delay if there are any queries regarding their entry.

No amendments will be made after the session closing date and students will be unable to sit examinations or submit assessments where incorrect information has been provided to CILEx.

(2) Multiple Qualifications and/or Multiple Course/Learning Providers

Students enrolled at multiple centres (course/learning providers) will need to register for each Centre seperately (i.e. perform mutliple online registrations). Similarly students registering for multiple qualifications e.g. CILEx Level 3 and CILEx Level 6 in the same session, will need to register for each Qualification seperately.

Registering to submit or sit an exam at a Centre at which you are or have not been enrolled will invalidate your registration. Candidates must check their acknowledgement emails immediately and contact awards@cilex.org.uk if there are any queries regarding their entry.

(3) Examination Fee Credits

The online registration system cannot be used if you need to claim outstanding exam fee credits. Students who wish to redeem outstanding credit must contact awards@cilex.org.uk for an offline form. Offline forms are available for bulk bookings and credit offsets.

(4) Examination Clashes

Students wishing to enter more than one examination scheduled at the same time must be aware that examinations will be rescheduled to take place back to back on the same day with minimal breaks. Students will be supervised at all times. Students must be in a position to accommodate any examination clashes and once registered, no credits will be given where students are unable to sit exams due to the clash.

(5) Online Service and Offline Support Availability

The Online Registration Service is available between the dates and times indicated. Please note that for technical and housekeeping purposes online services are not available between the hours of 02:00 and 04:00 (GMT/BST) each day. CILEx Office opening hours can be seen here. Telephone, email or other direct support services are not available outside these hours.

(6) Completing the transaction - close your browser.

When you have completed an Online Registration you should receive email confirming the success (or not) of the registration process. Candidates who have successfully completed the process should also receive a payment receipt email from Worldpay. Candidates must check their acknowledgement and payment emails received from CILEx or Worldpay immediately and contact awards@cilex.org.uk without delay if there are any queries regarding their entry.

After completing a registration candidate must close their browser completely. Should additional registrations be required (e.g. as described in (2) above), candidates should start a new and fresh instance of their web browser.