CILEX General Terms and Conditions 

1. General
2. How to contact us
3. Our contract with you 
4. CILEX Membership
5. Purchasing courses, qualifications books and other services 
6. Providing the Products 
7. Our rights to make changes 
8. Intellectual property 
9. Refunds & Cancellations 
10. Communication Preferences 
11. Privacy Statement 
12. Liability 
13. Other important terms 

1. General

1.1 These terms and conditions apply to membership of the Chartered Institute of Legal Executives (CILEX) (if applicable) and/or to your purchase courses, qualifications, physical books and e-books and events (the “Products”) sold by CILEX. 

1.2 Please read these terms carefully before you submit an order to us. These terms tell you who we are, how we will provide goods and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. 

2. How to contact us 

2.1 CILEX’s registered address is Kempston Manor, Kempston, Bedford MK42 7AB. You can contact us by sending an enquiry through our website www.cilex.org.uk 

2.2 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

2.3 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails. 

3. Our contract with you 

3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

3.2 If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the Product is out of stock or if the Product is a course, the course is fully booked, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. 

3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. 

4. CILEX Membership

4.1 If you are a member of CILEX, you agree to abide by the Charter and Bye-Laws, the Code of Conduct, and the Membership Requirement Regulations. CILEX may, at any time, change or introduce further membership regulations and policies from time to time. You will comply with these once they are notified to you. We reserve the right to refuse admission to membership. 

4.2 Failure to comply with clause 4.1 may lead to sanctions, through CILEX Regulation, under CILEX’s disciplinary code. CILEX may refer a member to CILEX Regulation for consideration of disciplinary action if the member is found to have demonstrated abusive or vexatious behaviour and/or is in breach of clause 4.1. 

4.3 CILEX reserves the right to cease to communicate with you about a particular matter or terminate this contract in accordance with clause 9.8, if your communication with CILEX is considered by CILEX to be abusive or vexatious. 

4.4 If you are an individual, your annual membership subscription fee, and Practising Certificate fee (which are set out on our website), where paid, are non-transferable and non-refundable. If payment is not received your membership will lapse and/or you will lose the right to obtain your Practising Certificate. You will be able to reinstate your membership at an additional cost. 

5. Purchasing courses, qualifications books and other services 

5.1 The price of the Products (which include VAT, where applicable) are set out on our shop. 

5.2 All charges and fees must be paid for in pounds sterling. CILEX will not accept liability for any local taxes or charges, including currency conversion charges applied by your bank or payment processor. Where relevant delivery charges will be applied at the checkout. 

5.3 If the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect. 

5.4 We accept payment with most debit and credit cards; however, we do not accept Amex. 

5.5 Your employer may pay the charges for Products, your annual membership subscription fee, and/or Practising Certificate fee on your behalf. Where your employer pays your fees, CILEX will send confirmation of this payment to both you and your employer. 

5.6 Some Products (including e-books) may have additional terms which apply to them. This will be stated when you purchase the relevant Product. 

5.7 If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 – Refunds and Cancellations). 

5.8 Products may vary slightly from their pictures and/or description on our website. The images of the products on our website are for illustrative purposes only. 

6. Providing the Products 

6.1 During the order process we will let you know when we will provide the Products to you. 

6.2 If the Products are physical goods we will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order. 

6.3 If the Product is a course the date of the course will be displayed on our website when you purchase the course. 

6.4 If the Product is digital content, we will make the digital content available for download by you as soon as we accept your order. 

6.5 Physical Products (for example, a book) will be your responsibility from the time we deliver the product to the address you gave us. 

6.6 When you purchase a physical Product (for example a book), you or your employer (as applicable) will own that Product once we have received payment in full (either from you or your employer). 

6.7 If no one is available at your address to take delivery of a physical Product and the Products cannot be posted through your letterbox, our delivery service will leave you a note informing you of how to rearrange delivery or how to collect the Products from a delivery depot. 

6.8 If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.8 will apply. 

6.9 If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

6.10 We may need certain information from you so that we can supply your practicing certificate, CILEX membership or a course to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.8 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying your practicing certificate, CILEX membership or a course late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

6.11 We may suspend or postpone a course because of low uptake, or because of circumstances outside of our control. We will contact you in advance to tell you we will be suspending or postponing a course, unless the problem is urgent or an emergency. You may contact us to end the contract for a course if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the course in respect of the period after you end the contract. 

7. Our rights to make changes 

7.1 We may change a Product:
- 7.1.1 to reflect changes in relevant laws and regulatory requirements;
- and 7.1.2 to implement minor technical adjustments and improvements. These changes will not affect your use of the Product. 

7.2 We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it. 

7.3 We may update or change courses to reflect any changes in law, regulation, best practice or understanding. 

7.4 We may change the way in which a course is delivered (including moving it online), and may reschedule courses where a course has not received sufficient interest. Where we make any change to a course we will give you as much notice as possible. If we reschedule a course and you can no longer attend we will refund you or your employer (as applicable) or offer you a credit towards another course. 

7.5 In addition we may make more substantial changes to these Terms and Conditions or a Product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect, and (if applicable) receive a refund for any Products paid for but not received. This clause 7.5 does not apply to any changes made to the membership regulations and policies in accordance with Clause 4.1 (CILEX Membership). 

8. Intellectual property 

We are the owner or the licensee of all intellectual property rights in all Products provided to you, and in the material published on our website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 

9. Refunds & Cancellations 

9.1 If you are ending a contract for a reason set out at Clauses 9.1.1 to 9.1.5 below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:
- 9.1.1 we have told you about an upcoming change under Clause 7.5;
- 9.1.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
- 9.1.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
- 9.1.4 we have suspended a course in accordance with Clause 7.4 (Course suspension) or changed the date of a course in accordance with Clause 7.4 (Rescheduling a course);
- or 9.1.5 you have a legal right to end the contract because of something we have done wrong. 

9.2 You may have the right to change your mind about certain products you have bought online. You do not have a right to change your mind in respect of:
- 9.2.1 digital products after you have started to download or stream these;
- 9.2.2 services (including courses), once these have been completed, even if the cancellation period is still running;
- or 9.2.3 your membership fees or practicing certificate fees once these have been paid. 

9.3 For other Products, you have the right to change your mind for 14 days after we email to confirm your order, or where you have bought a physical Product, 14 days from when you receive the Product. If you do change your mind you can request and receive a refund on the MyCILEX portal. 

9.4 If you end the contract for any reason after physical products have been dispatched to you or you have received them, you must return them to us. You must contact customer service to arrange the return. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. 

9.5 We will pay the costs of return if the products are faulty or misdescribed. 

9.6 We will refund you or your employer (as applicable) the price you or your employer (as applicable) paid for the products including delivery costs, by the method you or your employer (as applicable) used for payment. However, we may deduct a reasonable amount for any damage you have caused to physical Products. Where the Product is a course, we may deduct from any refund an amount for the supply of the course for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract. 

9.7 When your refund will be made. We will make any refunds due to you or your employer (as applicable) as soon as possible. If you are exercising your right to change your mind then:
- 9.7.1 for physical Products, your refund will be made within 14 days from the day on which we receive the product back from you;
- and 9.7.2 in all other cases, your refund will be made within 14 days of your telling us you have changed your mind. 

9.8 We may end the contract at any time by writing to you if:
- 9.8.1 you are in breach of Clause 4 (CILEX Membership);
- 9.8.2 you do not make any payment to us when it is due and you still do not make payment within 10 days of us reminding you that payment is due;
- 9.8.3 you do not, within a reasonable time of us asking for it, provide us with information we have asked for in accordance with Clause 6.10;
- or 9.8.4 you do not, within a reasonable time, allow us to deliver the products to you. 

9.9 If we end the contract in the situations set out in clause 9.8 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract. 

10. Communication Preferences 

You may set or change your communication preferences at any time by logging into your MyCILEX portal and going to ‘My Communication’ preferences. 

11. Privacy Statement 

11.1 CILEX is committed to upholding everyone’s right to privacy. The information we collect, process or use is treated securely and in accordance with CILEX's Privacy Statement. Whenever you give us personal data, you agree to its collection and use in accordance with this statement. 

11.2 By joining CILEX you agree to receive communications directly related to administration of your membership, Continuing Professional Development, CILEX governance and policy research. 

12. Liability 

12.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. 

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for defective products under the Consumer Protection Act 1987 

12.3 If defective digital content which we have supplied damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. 

12.4 We are not liable for business losses. We only supply the products for personal use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

13. Other important terms 

13.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. 

13.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. 

13.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.

13.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.