CILEX Customer Service Team
The offices at CILEX (including the Chartered Institute of Legal Executives and CILEX Law School) are closed to protect the health and wellbeing of our staff and to support the country in its efforts to contain the Covid-19 virus.
Our colleagues are working remotely and will continue to provide all services, however, our postal service will be disrupted until such time as we can re-open our offices.
Everyone across CILEX is working very hard to continue to provide our members and customers the best possible service and we appreciate your patience and understanding if our response times are longer than usual during these exceptional circumstances.
For more information on renewing your Membership please see our Frequently Asked Questions.
To help manage enquiries as effectively as possible we have set up the following dedicated customer service enquiry form:
Please click here to submit your enquiry
You can also contact us via Twitter: #CILEXHelp
For further details regarding CILEX office closure please see Office Closure Notice
For enquiries, call our dedicated telephone line +44 (0)1234 841000 and listen to all the available options before making your selection. Our contact telephone hours are as follows:
Monday: 9:00am to 5:00pm
Tuesday: 9:00am to 5:00pm
Wednesday: 10:00am to 5:00pm
Thursday: 9:00am to 5:00pm
Friday: 9:00am to 4:00pm
Raise an issue
If you have a complaint or wish to provide feedback please click here
If you would like to report the inappropriate use of CILEX Logos, titles, designatory letters or false membership claims please click here
Visit our Customer Service page for details on our Customer Service Standards.