Competency Framework Model

Core Principles Model

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Critical Thinker

Collects and understands information, analyses and challenges it, identifies issues, draws appropriate conclusions to solve problems and makes robust recommendations and decisions.


Builds positive working relationships, respects the views and opinions of others, shares knowledge, deals with issues as they arise, works across boundaries, and makes contributions to the team.


Future-focused, inquisitive and open-minded, shows interest in what is happening around them, seeks feedback and looks for ways to improve themselves and the organisation.


Creates a positive impact, communicates with others in a clear, concise and purposeful way, uses logical argument, presents information effectively, adapts communication style to suit audience and demonstrates resilience.

Driven to Deliver

Takes accountability for quality of work, builds effective delivery frameworks, organises and prioritises, plans and structures work, sets high standards, works effectively under pressure and seeks continuous improvement.


Builds trusted relationships, offers appropriate advice, acts reliably and with credibility, does what they say they will do, knows limitations of abilities, admits mistakes and consistently leads by example.

Managing Performance

Aligns to personal, team and organisational goals and objectives, is open to learning and supports the activities and development of others in the team.

Client Relationships

Focuses on clients’ needs, listens to clients to understand their current and future needs, utilises specialist expertise, builds and leverages an internal and external network of contacts, meets clients’ expectations and delivers complete client solutions.

Technical Expertise

Demonstrates the technical knowledge required for the role, keeps up to date with developments and trends in the organisation and legal profession and refers technical work to others with the right expertise.

Representation and Advocacy

Acts as an ambassador to the organisation and legal profession, takes instructions, holds appropriate advocacy rights, prepares for and acts for clients at trials, hearings or negotiations and represents the interests of clients in the best way.

Legal Practice

Uses their skills and experience to perform the job effectively, makes effective use of technology, delivers accurate and quality work and embraces new developments and ways of working.

Commercial Awareness

Combines commercial and legal expertise to bring value to clients and the organisation, demonstrates business/commercial acumen, manages work efficiently and in budget, delegates work, uses resources efficiently and maximises commercial opportunities from existing and new clients.

Ethics and Professional Responsibility

Acts with integrity, impartiality and independence, demonstrates principled behaviour, follows rules, adheres to organisational and professional standards and manages risk.

Core Principles

  • Uphold the rule of law and the impartial administration of justice.
  • Behave with honesty and integrity.
  • Act competently and in the best interests of your client and respect client confidentiality.
  • Treat everyone fairly and without prejudice.
  • Ensure your independence is not compromised.
  • Maintain high standards of professional and personal conduct and justify public trust in you, your profession and the provision of legal services.
  • Comply with your legal and regulatory obligations and deal with your regulators and ombudsmen openly, promptly and co-operatively.
  • Act effectively and in accordance with proper governance and sound financial and risk management principles.
  • Protect client money and assets.
  • Core behaviours
  • Core activities
  • Core principles