24 March 2020
The offices at CILEx (including the Chartered Institute of Legal Executives and CILEx Law School) are now closed to protect the health and wellbeing of our staff and to support the country in its efforts to contain the Covid-19 virus.
We do have a limited workforce able to work remotely who will continue to provide services using our online channels including email and social media services. Telephone and postal services will however be disrupted until such time as we can re-open our offices.
We will continue to publish the CILEx weekly e-newsletter to keep in touch as well as providing regular updates on our website.
Everyone across CILEx is working very hard to continue to provide our members and customers, the best possible service and we appreciate your patience and understanding if our response times are longer than usual during these exceptional circumstances.
To help manage enquiries as effectively as possible we have set up the following dedicated customer service contact points:
For CILEx members please use: #CILExhelp or email: firstname.lastname@example.org
For CLS students, please use: email@example.com (for study related queries) or for general enquiries email: firstname.lastname@example.org
For urgent enquiries only members and students can call our dedicated telephone line: 01234 841000.
The January examination results will be issued via the myCILEx portal on Friday 27 March at 10am, as previously notified. All results enquiries will be dealt with as promptly as is possible, again whilst operating on a limited level of staff. A dedicated e-mail address has been set up for exam queries, please use email@example.com
We look forward to resuming normal service as soon as possible and in the meantime we hope all our members and learners remain safe and well.