Qualification structure

Level 4 Competence qualification

The CILEx Level 4 Diploma in Providing Legal Services consists of 27 units in total from which learners must achieve a number of units totalling a minimum of 54 credits (usually 12 units). Learners are assessed across a range of business and management skills relevant to a legal services employee working at this level within an organisation. These include generic personal and interpersonal skills such as managing own workload and communicating effectively with people. They also include an understanding of ethical practice and the main requirements of statutory and regulatory compliance.

Learners are also required to choose a number of units, in consultation with their employer, which complement the work they are doing and enhance their overall understanding of how the legal organisation works. This could, depending on role and interests, include aspects such as case management, legal research, advising clients, but could also, depending on their responsibilities at work, include managing teams and monitoring the quality of individual and team working.

The qualification is assessed at work through the production of a portfolio of evidence. The portfolio of evidence is assessed by a qualified assessor and verified by a CILEx external verifier.

Candidates must achieve a minimum of 54 credits.

Learners must complete:

• 6 mandatory units (28 credits) plus;
• a minimum of 18 credits from optional group 1 plus;
• a minimum of 8 credits from optional group 2

Mandatory Units

Unit	Credits
Comply with legal, organisational and regulatory requirements in the provision of legal services	5
Equality and diversity	6
Communicate effectively with people	3
Plan and manage your own workload	2
Drafting legal documents	7
Provide legal advice to clients	5

Optional Group 1

Unit	Credits
Developing a specification for legal work to be undertaken	4
Manage the financial considerations in relation to legal matters	5
Prepare for financial transactions with or on behalf of clients	5
Progress legal matters by conducting research	6
Preparing cases for representation in formal proceedings	5
Prepare file submissions for legal matters	4
Acting on behalf of clients in informal proceedings	5
Acting on behalf of clients in formal proceedings	7
Conclude legal matters	4

Optional Group 2

Unit	Credits
Manage Interviews
Managing interviews with legal advice clients	3
Case Management
Managing personal legal advice caseload	5
Managing legal advice cases	5
Self and Team Management
Maintain and develop your own knowledge, skills and competence	3
Work within your business environment	4
Contribute to the improvement of team working	3
Plan, allocate and monitor work of a team	5
Provide leadership and direction for own area of responsibility	5
Manage team and individual performance in contact centre operations	5
Manage resource planning and improvement of resource allocation in a contact centre	6
Business Development
Contribute to negotiations in a business environment	7
Develop, negotiate and agree proposals to offer services and products	6