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CILEx Customer Service

CILEx aims to support, educate and represent its members throughout their legal career. CILEx has made a commitment to its members to improve customer services.

In 2010 we embarked on a project, with the help and support of our staff, to develop a set of new Customer Service Standards that will help us to continue to understand your needs and meet your expectations in the most effective and appropriate way. We welcome and value feedback from members and other stakeholders.

Customer Service Statement

  • To provide comprehensive legal education
  • To develop relationships with all members
  • To communicate with all customers in a clear and effective manner
  • To ensure that all CILEx services are subject to quality assurance
  • To aim to deliver the highest level of customer satisfaction and meeting their needs in the most effective way
  • All stakeholders will be treated with dignity and respect
  • CILEx will comply at all times with its Equality and Diversity Policy